A web based change management system can assist a company improve their business operations in many ways. By making used of advanced ticket tracking technology, any change processed by the system can be used to later formulate reports that can show the strengths and weaknesses of a company or organization at any given time. The ticket tracking system also allows for easy access to new projects by searching for the latest projects. This allows employees to deal with their projects from the newest to the oldest, or from oldest to the newest active, depending on what they need to do.
By using a four step process, CME’s web based change management system allows employees to work while avoiding long meetings and unnecessary run around in the office. The first step of the four step process is the Initiation phase. This is where an employee, manager or business owner fills in a form on the website regarding the project. This is where information such as the basic and in depth descriptions of the project are filled in, as well as the estimated time frame for completion and the group that needs to be assigned this project. When this is completed, the project is passed to the approval phase. This is when the automated e-mail notification system messages every member of the assigned group to inform them that there is a new project that needs to be reviewed and processed. During this phase, the employees will discuss what guidelines and specifications should be put in place for the project. This is the phase that primarily helps avoid the run around and long, unnecessary meetings, click here for more info.
When this is completed, the members of the group will approve it and pass the project to the Implementation phase. The Implementation phase is where the project is made into a reality through use of the guidelines and specifications refined in the approval phase. When the Implementation phase is completed, the project is passed to the Confirmation phase. During this stage of the process, the members of the assigned group will review the project and make sure all of the specifications were reached. This is the quality control phase. If the project does not pass, it is sent back to previous stages to make sure it is carried out properly. If it is deemed completed, the project is pulled out of the active queue and dropped into the history, where it will be used for records.